Job Purpose

The Account Program Manager role is instrumental in earning and implementing new business, managing the product and item set-ups, and providing “Premier” Customer Support. The APM is sole owner of the successful management of on-boarding new e-commerce customers and retail store customers and managing the day-to-day support for existing customers.

 

This responsibility extends the entire life cycle of all products, including load-in, sales cycles, discontinued and closeout cycles. The APM will provide a higher level of service to select customers (deemed “Key Accounts) acting as the champion of the relationships with both internal partners and the external customer contacts.
This role is responsible for partnering with all Key Account Sales Managers and Internal Operations to maximize operational performance and provide a positive customer experience.

Duties and Responsibilities

  • Initiates contact and meetings – numerous internal and external meetings to establish a strategy, timeline, review and address questions or concerns, gather information, provide status updates and partner closely with the Key Account Sales Manager team.
  • Acts as a “catch all” to answer questions, troubleshoot and resolve potential problems, including technical and work-flow issues.
  • Gathers information (e.g. specifications, images, marketing comparisons, competition, etc.) in partnership with the Vendor Purchasing Manager and Marketing teams that is necessary to compile and furnish all required information to customers.
  • Becomes an expert on key customer account systems, procedures, processes and key personnel to drive opportunities internally within customer organization.
  • Coordinates information and serves as a key inside sales contact for assigned accounts to ensure clear and efficient communication between the parties.
  • Investigates all customer issues and pro-actively prevents potential problems internally and externally.
  • Facilitates approval of all contracts and deal sheets, MDF agreements, marketing and advertising programs.
  • Manages and coordinates all account shipments, order management, traffic and returns processes as required.
  • Identifies future opportunities and positions for Virtual Supply, Inc.

Qualifications

  • Previous experience with Distributor or Web-retailer
  • Excellent communication skills – both verbal and written; ability to articulate clearly and professionally via telephone, email and in business meetings
  • Accurate, efficient – ability to proof own work
  • Career oriented and self-starter attitude
  • Proficient in MS 2003, MS 2007, and MS 2010 including Excel, PowerPoint and Word
  • Web and internet savvy
  • 4-year college degree preferred

Benefits

  • Company paid travel and expenses
  • 401(k) Retirement Savings Plan
  • Company-Paid Health Insurance
  • Company-Paid Life Insurance
  • Dental Insurance
  • Paid Time Off (PTO) including holidays and vacation
  • Tuition-support program
  • Paid public transportation
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Company-Subsidized Health and Fitness Center Membership
  • Team-Building Events

To apply, please submit your Cover Letter and Resume to hr@virtualsupply.com with the subject line containing the TITLE of the position you are applying for at Virtual Supply.