Job Purpose

Virtual Supply, a fast-growing, dynamic and well-established Oregon-based distributor and internet fulfillment provider of consumer products are looking for a professional individual with strong communication skills to assist staff with incoming customer inquiries, customer service and order management. This person has the ability to multi-task, excellent time management skills, and an upbeat positive attitude. We offer competitive compensation and a rewarding work environment.

Duties and Responsibilities

  • Supporting customers throughout the order fulfillment process.
  • Coordinate with departments regarding order status, shipping dates, prices, product availability and back orders.
  • Manage daily order flow with warehouse to meet time requirements.
  • Manually inputting order data into database occasionally.
  • Daily order management, web-based order review and order status update.
  • Send Invoice’s and Sales Orders to Leasing Agency upon request.
  • Verify rental agreements on all rental orders.
  • Take Credit Card or payment information when necessary for placed orders.
  • Work with Amazon to verify clients are on the authorized vendor list.
  • Manage returns process and advise clients on the product warranty program.
  • Utilize CRM on daily basis for workflow and client management.

Qualifications

  • Excellent communication – both verbal and written; ability to articulate clearly and professionally via telephone and email
  • Capable of reviewing and responding to a large volume of customer emails daily
  • Ability to handle customer challenges and keep the best interest of the customer and company in mind
  • Accurate, efficient order entry – ability to proof own work
  • Career oriented and Self-starter attitude
  • Minimum of 2 years’ experience in an office environment. (Previous experience with Distributor or Web-retailer a plus)
  • Knowledge of Microsoft Office software with an emphasis on Excel (Dynamics ERP Software experience a plus)
  • Web and internet savvy
  • 4-year college degree preferred

Benefits

  • Company paid travel and expenses
  • 401(k) Retirement Savings Plan
  • Company-Paid Health Insurance
  • Company-Paid Life Insurance
  • Dental Insurance
  • Paid Time Off (PTO) including holidays and vacation
  • Tuition-support program
  • Paid public transportation
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Company-Subsidized Health and Fitness Center Membership
  • Team-Building Events

To apply, please submit your Cover Letter and Resume to hr@virtualsupply.com with the subject line containing the TITLE of the position you are applying for at Virtual Supply.