Job Purpose

Will work closely with management, customers and the distribution team to ensure customer orders are processed and shipped in addition to maintaining carrier relationships and continually integrating new logistics processes into the business.

Duties and Responsibilities

  • Download orders from various customer portals for daily order entry, web-based order review and order status updates then close and update tracking and invoice all orders when shipped.
  • Correspond with customers regarding inquiries, order status, shipment delays and inventory discrepancies.
  • Track and analyze mis-shipments and fines and respond to shipping complaints, lost items and damages. Manage carrier claims for lost, damaged and late deliveries.
  • Ensure shipping carrier and third-party service requirements and regulations are met and documented (with Vertex).
  • Work with third party logistics partners to manage inventory, on-time shipping flow, and provide requested reports. Manage inbound schedule of 3PL inventory.
  • Assist warehouse associates and other team members when needed to meet schedule.
  • Update shipping system with rates, surcharges, and service standards. Implement cost improvements in our transportation network.
  • Collaborate with other departments to integrate logistics with company processes and initiatives.
  • Update and maintain service-level reports for all customers and provide analysis on findings.
  • Prepare accurate reports and inform upper management on ongoing performance findings.
  • Utilize IT automation to optimize shipping, transport and warehouse procedures.
  • Responsible for all carrier communication including pickup and delivery. Prepare accurate bills of lading, commercial invoices, shipping documents and required labels.
  • Review orders, shipments and international documentation prior to shipments leaving the facility.
  • Ensure quality of all services and processes within the warehouse facility.
  • Manage RMA process with customers. Communicate with customer and accounting team to ensure credits are properly applied.
  • Coordinate returns to vendors. Ensure debit order balances and that returns are made on a quarterly cadence.


  • Excellent communication – both verbal and written; ability to articulate clearly and professionally via telephone and email
  • Capable of reviewing and responding professionally to a large volume of customer emails daily
  • Ability to handle customer challenges and keep the best interest of the customer and company in mind
  • Accurate, efficient order entry – ability to proof own work
  • Career oriented and Self-starter attitude
  • Minimum of 2 years’ Experience (Previous experience with Distributor or Web-retailer a plus)
  • Knowledge of Microsoft Office software (Microsoft Dynamics 360 Experience Software experience a plus)
  • 4-year college degree preferred


  • Company paid travel and expenses
  • 401(k) Retirement Savings Plan
  • Company-Paid Health Insurance
  • Company-Paid Life Insurance
  • Dental Insurance
  • Paid Time Off (PTO) including holidays and vacation
  • Tuition-support program
  • Paid public transportation
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Company-Subsidized Health and Fitness Center Membership
  • Team-Building Events

To apply, please submit your Cover Letter and Resume to with the subject line containing the TITLE of the position you are applying for at Virtual Supply.