Job Purpose

Performs a variety of accounting and bookkeeping duties according to established policies and procedures. Maintains contact with staff, vendors and customers and observes confidentiality of customer matters.

Duties and Responsibilities

  • Assist the AR team with researching customer program deductions, application of program credit memos, running statements and helping complete general departmental administrative tasks related to programs.
  • Maintain a through understanding of customer rules and the correlation to dispute management reason codes to ensure accuracy of coding deductions or partial payments.
  • Obtain supporting documentation for claim/short payment from the customer, remittance advice or web portal Investigate and resolve unauthorized deductions.
  • Focus heavily on reconciliation and portal work.
  • Complete administrative duties such as printing, sorting, and entering data into Dynamics on adjustments and credits.
  • Strong knowledge, skills, and abilities in the areas of accounts receivable, managing deductions, clearing open claims, collections, and customer service.
  • Update new claims within dispute management database, assigning cases to appropriate team member for claim validation.
  • Prepare excel uploads for customer payment remittances to ensure proper dispute coding and repayment of denied residual items, and partner with AR Specialist for corrections/reversals of identified payment application errors.
  • Coordinates and tracks Return product not received
  • Processes claims and disputes on customers portal
  • Track shipments and documents proof of delivery as needed.
  • Documents return claims in Access database
  • Work with cross-function partners to fully understand the complexities and nuances of customer accounts.
  • Support Month-End Close as assigned
  • Provide year-end audit support by preparing requested schedules and supporting documents.
  • Other duties as assigned.

Qualifications

  • Associate’s degree in business, accounting, or related field, or equivalent work experience
  • Proven experience in Accounts Receivable and/or Deduction management
  • Strong attention to detail and organization.
  • Fluent excel skills including knowledge of Pivot tables and Vlookup.
  • Microsoft Dynamics F&O experience a plus.
  • Proactive and assertive in follow through with customers and business partners
  • Adept at prioritizing essential tasks to meet deadlines.
  • Must possess strong written and verbal communication skills.
  • Approachable customer service orientation and “can do” attitude.
  • Able to work well with those on your team, as well as, with those at other locations.
  • Does the right thing, takes action and adapts to change.
  • Thrives on a team, stays positive, lives our values.

Benefits

  • Company paid travel and expenses
  • 401(k) Retirement Savings Plan
  • Company-Paid Health Insurance
  • Company-Paid Life Insurance
  • Dental Insurance
  • Paid Time Off (PTO) including holidays and vacation
  • Tuition-support program
  • Paid public transportation
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Company-Subsidized Health and Fitness Center Membership
  • Team-Building Events

To apply, please submit your Cover Letter and Resume to hr@virtualsupply.com with the subject line containing the TITLE of the position you are applying for at Virtual Supply.