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The Client Support Specialist is responsible for delivering outstanding client experiences by addressing inquiries, resolving issues, outbound sales and providing detailed product and service information. This position focuses on proactively reaching out to clients to promote additional offerings, fostering long-term relationships, and maintaining high levels of client satisfaction. This role focuses on effectively managing client relationships, monitoring key performance indicators (KPIs), and contributing to the enhancement of support services. The Client Support Specialist will collaborate with internal teams to assist in process and customer service improvement, and support inside sales efforts.

To work closely with the logistics operations team, our customers, and the entire VSI team to ensure customer orders are processed and shipped in a timely and accurate fashion. Collaborate with and provide support to the logistics, sales, buying, and finance teams as needed. Look to continually improve processes within the Logistics Operations department and to maintain positive working relationships with all internal and external stakeholders.

The Accounts Receivable Deductions & Returns Specialist is responsible for managing customer claims and disputes, applying credits, and supporting reconciliation processes in line with established accounting policies. The role requires collaborating closely with staff, vendors, and customers while maintaining confidentiality.

The D2C Account Manager is responsible for managing relationships with customers who purchase products directly from a company through online channels, primarily by building strong connections, understanding their needs, driving sales growth, and ensuring customer satisfaction within the D2C sales ecosystem including the day-to-day support for D2C accounts.