Job Purpose
The Client Support Specialist is responsible for delivering outstanding client experiences by addressing inquiries, resolving issues, outbound sales and providing detailed product and service information. This position focuses on proactively reaching out to clients to promote additional offerings, fostering long-term relationships, and maintaining high levels of client satisfaction. This role focuses on effectively managing client relationships, monitoring key performance indicators (KPIs), and contributing to the enhancement of support services. The Client Support Specialist will collaborate with internal teams to assist in process and customer service improvement, and support inside sales efforts.
Duties and Responsibilities
- Handle client inquiries, concerns, and requests with a commitment to prompt and professional resolution.
- Engage with new and existing clients to drive sales opportunities and foster business growth.
- Deliver detailed product and service guidance, ensuring clients are fully informed and supported.
- Provide technical support and solutions, leveraging knowledge-based insights to address client needs.
- Utilize CRM systems to effectively track and manage client accounts and interactions.
- Work closely with colleagues to maintain high performance and ensure continuous professional development.
- Assist in implementing streamlined client support processes and procedures for optimal efficiency.
- Maintain adherence to service level agreements (SLAs) and ensure timely responses to client requests.
- Monitor client interactions to uphold quality service standards and consistency.
- Develop strong client relationships, proactively identifying needs and offering tailored solutions.
- Analyze recurring client issues, implementing proactive solutions to improve overall service delivery.
- Track and assess KPI metrics, including client satisfaction, response times, resolution efficiency, and sales.
- Handle client inquiries, concerns, and requests with a commitment to prompt and professional resolution.
- Engage with new and existing clients to drive sales opportunities and foster business growth.
- Deliver detailed product and service guidance, ensuring clients are fully informed and supported.
- Provide technical support and solutions, leveraging knowledge-based insights to address client needs.
- Utilize CRM systems to effectively track and manage client accounts and interactions.
- Work closely with colleagues to maintain high performance and ensure continuous professional development.
- Assist in implementing streamlined client support processes and procedures for optimal efficiency.
- Maintain adherence to service level agreements (SLAs) and ensure timely responses to client requests.
- Monitor client interactions to uphold quality service standards and consistency.
- Develop strong client relationships, proactively identifying needs and offering tailored solutions.
- Analyze recurring client issues, implementing proactive solutions to improve overall service delivery.
- Track and assess KPI metrics, including client satisfaction, response times, resolution efficiency, and sales.
Qualifications
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- Bachelor’s degree in a relevant field is preferred.
- Demonstrated experience in customer service, client support, or inside sales.
- Exceptional communication and interpersonal abilities.
- Analytical and problem-solving skills to address challenges effectively.
- Ability to perform under pressure and manage multiple priorities efficiently.
- Experience collaborating with internal and external cross-functional teams.
- Proficiency in CRM systems and customer support technologies.
-
- Bachelor’s degree in a relevant field is preferred.
- Demonstrated experience in customer service, client support, or inside sales.
- Exceptional communication and interpersonal abilities.
- Analytical and problem-solving skills to address challenges effectively.
- Ability to perform under pressure and manage multiple priorities efficiently.
- Experience collaborating with internal and external cross-functional teams.
- Proficiency in CRM systems and customer support technologies.
Benefits
- 401(k) Retirement Savings Plan-5% Match
- Company-Paid Health Insurance
- Company-Paid Life Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO) including holidays and vacation
- Tuition-support program
- Annual Tri-Met pass
- Discounts on Employer Merchandise
- Company-Subsidized Health and Fitness Center Membership (optional)
- Discounted Pet Insurance (optional)
- Team-Building Events
- 10-year Sabbatical
- Paid Floating Holiday and Volunteer Day
- 401(k) Retirement Savings Plan-5% Match
- Company-Paid Health Insurance
- Company-Paid Life Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO) including holidays and vacation
- Tuition-support program
- Annual Tri-Met pass
- Discounts on Employer Merchandise
- Company-Subsidized Health and Fitness Center Membership (optional)
- Discounted Pet Insurance (optional)
- Team-Building Events
- 10-year Sabbatical
- Paid Floating Holiday and Volunteer Day
To apply, please submit your Cover Letter and Resume to hr@virtualsupply.com with the subject line containing the TITLE of the position you are applying for at Virtual Supply.