Account Program Manager (APM)
Job Purpose
The Account Program Manager role is instrumental in earning and implementing new business, managing the product and item set-ups, and providing “Premier” Customer Support. The APM is sole owner of the successful management of on-boarding new e-commerce customers and retail store customers and managing the day-to-day support for existing customers.
This responsibility extends the entire life cycle of all products, including load-in, sales cycles, discontinued and closeout cycles. The APM will provide a higher level of service to select customers (deemed “Key Accounts) acting as the champion of the relationships with both internal partners and the external customer contacts.
This role is responsible for partnering with all Key Account Sales Managers and Internal Operations to maximize operational performance and provide a positive customer experience.
Duties and Responsibilities
- Initiates contact and meetings – numerous internal and external meetings to establish a strategy, timeline, review and address questions or concerns, gather information, provide status updates and partner closely with the Key Account Sales Manager team.
- Acts as a “catch all” to answer questions, provide customer support, troubleshoot and resolve potential problems, including technical and work-flow issues.
- Gathers information (e.g. specifications, images, marketing comparisons, competition, etc.) in partnership with the Purchasing team and Marketing teams that is necessary to compile and furnish all required information to customers.
- Becomes an expert on key customer account systems, procedures, processes and key personnel to drive opportunities internally within customer organization.
- Coordinates information and serves as a key inside sales contact for assigned accounts to ensure clear and efficient communication between the parties.
- Investigates all customer issues and pro-actively prevents potential problems internally and externally.
- Facilitates approval of all contracts and deal sheets, MDF agreements, marketing and advertising programs.
- Manages and coordinates all account shipments, order management, customer service, traffic and returns processes as required.
- Identifies future opportunities and positions for Virtual Supply, Inc.
- Initiates contact and meetings – numerous internal and external meetings to establish a strategy, timeline, review and address questions or concerns, gather information, provide status updates and partner closely with the Key Account Sales Manager team.
- Acts as a “catch all” to answer questions, provide customer support, troubleshoot and resolve potential problems, including technical and work-flow issues.
- Gathers information (e.g. specifications, images, marketing comparisons, competition, etc.) in partnership with the Purchasing team and Marketing teams that is necessary to compile and furnish all required information to customers.
- Becomes an expert on key customer account systems, procedures, processes and key personnel to drive opportunities internally within customer organization.
- Coordinates information and serves as a key inside sales contact for assigned accounts to ensure clear and efficient communication between the parties.
- Investigates all customer issues and pro-actively prevents potential problems internally and externally.
- Facilitates approval of all contracts and deal sheets, MDF agreements, marketing and advertising programs.
- Manages and coordinates all account shipments, order management, customer service, traffic and returns processes as required.
- Identifies future opportunities and positions for Virtual Supply, Inc.
Qualifications
- Previous retail and customer experience preferred
- Excellent communication skills – both verbal and written; ability to articulate clearly and professionally via telephone, email and in business meetings
- Accurate, efficient – ability to proof own work
- Career oriented and self-starter attitude
- Proficient in Microsoft 360 including Excel, PowerPoint and Word. Microsoft Dynamics ERP a plus.
- Web and internet savvy
- 4-year college degree preferred
- Previous retail and customer experience preferred
- Excellent communication skills – both verbal and written; ability to articulate clearly and professionally via telephone, email and in business meetings
- Accurate, efficient – ability to proof own work
- Career oriented and self-starter attitude
- Proficient in Microsoft 360 including Excel, PowerPoint and Word. Microsoft Dynamics ERP a plus.
- Web and internet savvy
- 4-year college degree preferred
Benefits
- 401(k) Retirement Savings Plan-5% Match
- Company-Paid Health Insurance
- Company-Paid Life Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO) including holidays and vacation
- Tuition-support program
- Annual Tri-Met pass
- Discounts on Employer Merchandise
- Company-Subsidized Health and Fitness Center Membership (optional)
- Discounted Pet Insurance (optional)
- Team-Building Events
- 10-year Sabbatical
- Paid Floating Holiday and Volunteer Day
- 401(k) Retirement Savings Plan-5% Match
- Company-Paid Health Insurance
- Company-Paid Life Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO) including holidays and vacation
- Tuition-support program
- Annual Tri-Met pass
- Discounts on Employer Merchandise
- Company-Subsidized Health and Fitness Center Membership (optional)
- Discounted Pet Insurance (optional)
- Team-Building Events
- 10-year Sabbatical
- Paid Floating Holiday and Volunteer Day
To apply, please submit your Cover Letter and Resume to hr@virtualsupply.com with the subject line containing the TITLE of the position you are applying for at Virtual Supply.