Accounts Receivable Deductions & Returns Specialist
Accounting Manager
Job Purpose
The Accounts Receivable Deductions & Returns Specialist is responsible for managing customer claims and disputes, applying credits, and supporting reconciliation processes in line with established accounting policies. The role requires collaborating closely with staff, vendors, and customers while maintaining confidentiality.
Duties and Responsibilities
- Research and resolve customer program deductions, returns, operational fees, and short payment claims.
- Obtain and verify documentation for claims from customers, remittance advice, or web portals.
- Investigate unauthorized deductions and process or coordinate claims, tracking returned products, shortages, and fees.
- Maintain detailed customer-specific requirements and ensure accurate coding for deductions or partial payments.
- Update the dispute management database and assign cases for claim validation.
- Work with cross-function partners to fully understand the complexities and nuances of customer accounts.
- Support reconciliation tasks, including portal management and claims tracking.
- Complete administrative duties such as data entry into Dynamics for adjustments and credits.
- Prepare Excel uploads for customer payment remittances and assist with payment application errors.
- Prepare monthly reports on denied disputes and collaborate with the team on month-end closing and year-end audit support.
- Research and resolve customer program deductions, returns, operational fees, and short payment claims.
- Obtain and verify documentation for claims from customers, remittance advice, or web portals.
- Investigate unauthorized deductions and process or coordinate claims, tracking returned products, shortages, and fees.
- Maintain detailed customer-specific requirements and ensure accurate coding for deductions or partial payments.
- Update the dispute management database and assign cases for claim validation.
- Work with cross-function partners to fully understand the complexities and nuances of customer accounts.
- Support reconciliation tasks, including portal management and claims tracking.
- Complete administrative duties such as data entry into Dynamics for adjustments and credits.
- Prepare Excel uploads for customer payment remittances and assist with payment application errors.
- Prepare monthly reports on denied disputes and collaborate with the team on month-end closing and year-end audit support.
Qualifications
- Associate’s degree in business, accounting, or related field, or equivalent work experience.
- Proven experience in Accounts Receivable and/or Deduction management.
- Strong Excel skills, including pivot tables and VLOOKUP.
- Microsoft Dynamics F&O experience is a plus.
- Proactive in customer follow-up and collaboration with cross-functional teams.
- Ability to prioritize tasks and meet deadlines efficiently.
- Excellent written and verbal communication skills.
- Does the right thing, takes action and adapts to change.
- Thrives on a team, stays positive, lives our values.
- Associate’s degree in business, accounting, or related field, or equivalent work experience.
- Proven experience in Accounts Receivable and/or Deduction management.
- Strong Excel skills, including pivot tables and VLOOKUP.
- Microsoft Dynamics F&O experience is a plus.
- Proactive in customer follow-up and collaboration with cross-functional teams.
- Ability to prioritize tasks and meet deadlines efficiently.
- Excellent written and verbal communication skills.
- Does the right thing, takes action and adapts to change.
- Thrives on a team, stays positive, lives our values.
Benefits
- 401(k) Retirement Savings Plan-5% Match
- Company-Paid Health Insurance
- Company-Paid Life Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO) including holidays and vacation
- Tuition-support program
- Annual Tri-Met pass
- Discounts on Employer Merchandise
- Company-Subsidized Health and Fitness Center Membership (optional)
- Discounted Pet Insurance (optional)
- Team-Building Events
- 10-year Sabbatical
- Paid Floating Holiday and Volunteer Day
- 401(k) Retirement Savings Plan-5% Match
- Company-Paid Health Insurance
- Company-Paid Life Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO) including holidays and vacation
- Tuition-support program
- Annual Tri-Met pass
- Discounts on Employer Merchandise
- Company-Subsidized Health and Fitness Center Membership (optional)
- Discounted Pet Insurance (optional)
- Team-Building Events
- 10-year Sabbatical
- Paid Floating Holiday and Volunteer Day
To apply, please submit your Cover Letter and Resume to hr@virtualsupply.com with the subject line containing the TITLE of the position you are applying for at Virtual Supply.