Logistics Operations Specialist
Logistics Operations Manager
Job Purpose
To work closely with the logistics operations team, our customers, and the entire VSI team to ensure customer orders are processed and shipped in a timely and accurate fashion. Collaborate with and provide support to the logistics, sales, buying, and finance teams as needed. Look to continually improve processes within the Logistics Operations department and to maintain positive working relationships with all internal and external stakeholders.
Duties and Responsibilities
- Manage daily order volume to ensure a smooth flow of orders out to our warehouse team to ensure customer SLA’s are met and issues are resolved as they arise.
- Ensure shipping carrier, customer routing guides, and third-party service requirements and regulations are followed and well-documented.
- Responsible for all carrier communication including pickup and delivery. Prepare accurate bills of lading, commercial invoices, shipping documents and required labels.
- Review orders, shipments and international documentation prior to shipments leaving the facility.
- Manage RMA process with customers. Communicate with customer and accounting team to ensure credits are properly applied.
- Work with buying team to arrange inbound and outbound freight as needed, and coordinate returns to our suppliers.
- Correspond with customers regarding inquiries, order status, shipment delays and inventory discrepancies.
- Track and analyze mis-shipments and fines and respond to shipping complaints, lost items and damages. Manage carrier claims for lost, damaged, and late deliveries.
- Work with third party logistics partners to manage inventory, on-time shipping flow, and provide requested reports. Manage inbound schedule of 3PL inventory.
- Update shipping system with rates, surcharges, and service standards. Implement cost improvements in our transportation network.
- Collaborate with other departments to integrate logistics with company processes and initiatives.
- Update and maintain service-level reports for all customers and provide analysis on findings.
- Utilize IT automation to optimize shipping, transport and warehouse procedures.
- Manage daily order volume to ensure a smooth flow of orders out to our warehouse team to ensure customer SLA’s are met and issues are resolved as they arise.
- Ensure shipping carrier, customer routing guides, and third-party service requirements and regulations are followed and well-documented.
- Responsible for all carrier communication including pickup and delivery. Prepare accurate bills of lading, commercial invoices, shipping documents and required labels.
- Review orders, shipments and international documentation prior to shipments leaving the facility.
- Manage RMA process with customers. Communicate with customer and accounting team to ensure credits are properly applied.
- Work with buying team to arrange inbound and outbound freight as needed, and coordinate returns to our suppliers.
- Correspond with customers regarding inquiries, order status, shipment delays and inventory discrepancies.
- Track and analyze mis-shipments and fines and respond to shipping complaints, lost items and damages. Manage carrier claims for lost, damaged, and late deliveries.
- Work with third party logistics partners to manage inventory, on-time shipping flow, and provide requested reports. Manage inbound schedule of 3PL inventory.
- Update shipping system with rates, surcharges, and service standards. Implement cost improvements in our transportation network.
- Collaborate with other departments to integrate logistics with company processes and initiatives.
- Update and maintain service-level reports for all customers and provide analysis on findings.
- Utilize IT automation to optimize shipping, transport and warehouse procedures.
Qualifications
- Excellent communication – both verbal and written; ability to articulate clearly and professionally via telephone and email
- Capable of reviewing and responding professionally to a large volume of customer emails daily
- Ability to handle customer challenges and keep the best interest of the customer and company in mind
- Accurate, efficient order entry – ability to proof own work
- Career oriented and Self-starter attitude
- Minimum of 2 years’ Experience (Previous experience with Distributor or Web-retailer a plus)
- Knowledge of Microsoft Office 365 suite of productivity tools with an emphasis on Excel and Teams.
- Experience with Microsoft Dynamics Finance and Supply Chain Operations a plus.
- 4-year college degree preferred
- Excellent communication – both verbal and written; ability to articulate clearly and professionally via telephone and email
- Capable of reviewing and responding professionally to a large volume of customer emails daily
- Ability to handle customer challenges and keep the best interest of the customer and company in mind
- Accurate, efficient order entry – ability to proof own work
- Career oriented and Self-starter attitude
- Minimum of 2 years’ Experience (Previous experience with Distributor or Web-retailer a plus)
- Knowledge of Microsoft Office 365 suite of productivity tools with an emphasis on Excel and Teams.
- Experience with Microsoft Dynamics Finance and Supply Chain Operations a plus.
- 4-year college degree preferred
Benefits
- 401(k) Retirement Savings Plan-5% Match
- Company-Paid Health Insurance
- Company-Paid Life Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO) including holidays and vacation
- Tuition-support program
- Annual Tri-Met pass
- Discounts on Employer Merchandise
- Company-Subsidized Health and Fitness Center Membership (optional)
- Discounted Pet Insurance (optional)
- Team-Building Events
- 10-year Sabbatical
- Paid Floating Holiday and Volunteer Day
- 401(k) Retirement Savings Plan-5% Match
- Company-Paid Health Insurance
- Company-Paid Life Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO) including holidays and vacation
- Tuition-support program
- Annual Tri-Met pass
- Discounts on Employer Merchandise
- Company-Subsidized Health and Fitness Center Membership (optional)
- Discounted Pet Insurance (optional)
- Team-Building Events
- 10-year Sabbatical
- Paid Floating Holiday and Volunteer Day
To apply, please submit your Cover Letter and Resume to hr@virtualsupply.com with the subject line containing the TITLE of the position you are applying for at Virtual Supply.